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© EUAA - European Union Agency for Asylum - Quality Assurance Tool - 2025 - v3.0.6
  1. Home
  2. Admissibility procedure for safe third countries
  3. First-instance decision

First-instance decision

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File information
Introduction
Basis of claim
Credibility assessment
Risk assessment
Legal analysis
Form
Efficiency
Indicates required field

File information

Reference

Applicant

Nationality/Ethnicity
Religion
Special needs

Case data

Assessment

Other

Introduction

Each indicator can and must be assessed by choosing one of the options: Correct, Minor error, Significant error, Not applicable. Guidance on situations encountered is provided for each indicator. Those situations are not exhaustive nor conclusive.

Introduction

1. The decision correctly states the applicant’s details.

1.1. The decision states the correct name, country of origin and home area, date of birth and file number, as well as other details required by national policy.
QAT
Significant
The applicant is incorrectly or incompletely named/identified.
Not Applicable
Use N/A if the data are not accessible due to the national practice.
0

2. If applicable, the decision includes a concise and accurate summary of the immigration history of the applicant.

2.1. The decision includes a concise and accurate summary of possible previous applications and other immigration history of the applicant, according to national policy.
QAT
Minor
Irrelevant details are included, which detract from key points of the immigration history.
Significant
Entirely incorrect details or no history are recorded, which have an impact on the subsequent consideration or invites challenge.
Not Applicable
Use N/A if the immigration history is not required in the decision.
0

Basis of claim

3. The basis of claim correctly outlines all material facts, future fear and evidence.

3.1. All the material facts relevant to whether the third country is safe for the applicant are correctly identified and stated.
QAT
Minor
Incorrect details are included in the outline of the material facts, with no impact on the outcome. Unnecessary details are included, which add no weight to the consideration.
Significant
One or more significant material facts are omitted or misrepresented, which compromises the decision. Incoherent summary of facts, including irrelevant facts, leading to failures in the subsequent consideration.
0
3.2. The basis of claim correctly specifies who and what the applicant fears, and why, in the context of the third country.
QAT
Minor
Too much detail included, detracting from the key points.
Significant
The future fear is incorrectly identified or omitted, which compromises the later consideration.
0
3.3. Evidence (documentary or other evidence) presented by the applicant is correctly outlined according to national practice.
QAT
Minor
Incorrect citations used on minor points, which does not have a negative impact on the subsequent consideration.
Significant
Inaccurate information recorded or sources are cited that are not authorised for disclosure, which compromises the decision. Evidence that was presented is not cited at all.
0

Credibility assessment

4. The credibility of each material fact is assessed correctly, including the identity and country of origin of the applicant.

4.1. Each material fact is correctly formulated.
QAT
Minor
Incorrect, unnecessary details and/or future risks included in the formulation of material fact(s) or combination of materials facts instead of formulating them separately with no impact on the subsequent consideration.
Significant
Inaccurate formulation of material fact(s), and/or future risks included in the formulation of material fact(s), and/or combination of materials facts instead of formulating them separately leading to failures in the subsequent consideration.
0
4.2. The evidence (the applicant’s statements, documentary or other evidence) is linked correctly to each material fact.
QAT
Minor
Sources of evidence not clearly/accurately cited.
Significant
Relevant evidence is omitted or unreliable information is treated as evidence, compromising the consideration.
0
4.3. Internal credibility indicators are applied and analysed correctly including the assessment and explanationsof the indicators.
QAT
Minor
Too much/little weight is given to one internal credibility indicator. Further analyses (argumentation) should be provided to strengthen the internal credibility assessment.
Significant
Incorrect application of the internal credibility indicators or a lack of analyses leading to an incorrect conclusion on internal credibility.
0
4.4. External credibility indicators are applied and analysed correctly including the assessment and explanations of the indicators.
QAT
Minor
Further supporting COI and/or explanations as to how the COI supports or contradicts the applicant’s statements should be provided to strengthen the external credibility assessment.
Significant
There is lack of supporting COI or explanations as to how the COI supports or contradicts the applicant statements leading to an incorrect conclusion on external credibility.
0
4.5. The concept of plausibility is applied objectively.
QAT
Minor
Plausibility is applied unnecessarily or misapplied on one point with no impact on the conclusion regarding this material fact.
Significant
Subjective interpretation of plausibility leads to unfounded rejection of a material fact.
Not Applicable
Use N/A if the concept of plausibility is not applied.
0
4.6. Only inconsistencies/discrepancies that have been put to the applicant for comment are used in the decision.
QAT
Minor
The applicant’s response to a challenge is neglected, or a minor unchallenged point is used, without having an impact on the outcome regarding this material fact.
Significant
Points which have not been clarified with the applicant have been used against them in the consideration of their credibility, which weakens the conclusion.
Not Applicable
Use N/A if there were no inconsistencies/discrepancies.
0
4.7. COI is relevant, up-to-date and referenced correctly.
QAT
Minor
The most up-to-date COI is not used but the chosen source still applies. COI regarding the general situation in the third country which would be relevant is missing, without having an impact on the outcome.
Significant
Irrelevant, unreliable or outdated COI is used and given undue weight, weakening the conclusion. COI regarding the general situation in the third country which would be relevant is missing and leads to an incorrect conclusion on credibility.
0

5. A clear finding is made on each material fact.

5.1. For each material fact, the decision clearly states whether it is accepted or rejected.
QAT
Minor
The conclusion can be determined from the text but is not explicitly stated.
Significant
There is no discernible conclusion regarding one or more material facts, leaving the decision open to challenge.
0
5.2. Where needed, Article 4(5) of the qualification directive is applied correctly.
QAT
Significant
The material fact has been rejected even though all conditions of Article 4(5) of the qualification directive have been met.
Not Applicable
Use N/A where Article 4(5) of the qualification directive is not relevant for the case.
0

6. The correct standard and burden of proof is applied.

6.1. When assessing the material facts, the correct standard of proof is applied, according to national guidance.
QAT
Minor
Incorrect phrasing is used when describing the standard or the applicant’s ability to meet it, but the conclusion is correct.
Significant
An excessively high or low standard is applied, resulting in an incorrect or poorly supported conclusion.
0
6.2. The burden of proof is applied correctly when assessing the material facts.
QAT
Minor
Unclear phrasing regarding the burden of proof with no impact on the conclusion.
Significant
The burden is placed solely on the applicant, when the organisation has not met their duty to investigate, casting doubt on the decision.
0
6.3. Individual circumstances and individual factors such as age, education, gender, trauma, etc. are correctly identified and taken into account when assessing the applicant’s ability to substantiate their claim.
QAT
Minor
Underlying individual factors and individual circumstances have not explicitly been taken into account, without having an impact on the conclusion.
Significant
Failure to assess the applicant's circumstances. Underlying individual factors have been neglected casting doubt on the outcome.
Not Applicable
Use N/A if there are no relevant factors to consider.
0

Risk assessment

7. The risk on return is accurately and fully assessed.

7.1. The decision correctly identifies and assesses the risk upon return (who, what why and in which circumstances) in the context of the third country.
QAT
Minor
Irrelevant issues are considered, compromising clarity or efficiency with no impact on the outcome.
Significant
Relevant points are omitted or inappropriate arguments used, casting doubt on the conclusion regarding risk on return.
0
7.2. The correct standard of proof is applied (reasonable degree of likelihood) in assessing risk on return.
QAT
Minor
Unclear phrasing is used when describing the standard of proof, but the conclusion is correct.
Significant
Incorrect standard of proof is applied, resulting in an incorrect and/or unsupported conclusion on risk.
0
7.3. COI with regard to the third country is relevant, up-to-date and correctly referenced.
QAT
Minor
COI is not tailored to the claim or is quoted in excessive length, detracting from the point. More elaborated explanation on how COI is supporting the risk assessment could have strengthened the decision.
Significant
Significant relevant COI is omitted, casting doubt on the conclusion and/or leaving it open to challenge.
Not Applicable
Use N/A if no relevant COI is available.
0
7.4. The particular circumstances of the applicant are taken into account and assessed correctly regarding the safety of the country and the connection with the applicant.
QAT
Minor
Certain aspects of the applicant’s circumstances have not been thoroughly assessed, but without having an impact on the outcome of the decision.
Significant
Failure to assess the applicant’s circumstances. Particular circumstances of the applicant have been neglected casting doubt on the outcome.
Not Applicable
Use N/A if no particular circumstances were identified in this case.
0

Legal analysis

8. Threat to life and liberty or risk of serious harm is identified and assessed correctly.

8.1. The well-foundedness of the identified risk is assessed correctly.
QAT
Minor
Unclear substantiation of the well-foundedness of the identified risk with no impact on the outcome.
Significant
Incorrect conclusion regarding whether or not the identified risk is well-founded.
Not Applicable
Use N/A if it is possible to omit this assessment in certain decisions according to national practice. Use N/A if, based on the previous assessment and available information, there was no risk identified.
0
8.2. The decision correctly identifies and assesses all applicable reasons for the threat to life and liberty (on account of race, religion, nationality, membership of a particular social group or political opinion), if applicable.
QAT
Minor
Unclear or overly long consideration, compromising clarity but without having an impact on the outcome.
Significant
Misidentification of a reason for persecution, resulting in incorrect rejection/acceptance that the feared threat is for a respective reason.
Not Applicable
Use N/A if it is possible to omit this assessment in certain decisions according to national practice. Use N/A if, based on the previous assessment there was no risk identified.
0
8.3. The decision correctly assesses the real risk of serious harm (e.g. torture, inhuman degrading treatment or punishment), if applicable.
QAT
Minor
Overall correct assessment however more thorough or clear assessment could have strengthened the decision.
Significant
Inadequate assessment of the real risk of serious harm compromising the conclusion.
Not Applicable
Use N/A if it is possible to omit this assessment in certain decisions according to national practice. Use N/A based on the previous assessment there was no risk identified.
0

9. The respect of the principle of non-refoulement in accordance with the Geneva Convention and the prohibition of removal are respected.

9.1. The respect of the principle of non-refoulement in accordance with the Geneva Convention is identified and assessed correctly.
QAT
Minor
The correct assessment has been reached, however more thorough / clear explanations could have strengthened the decision.
Significant
Incidents (material facts) related to the principle of non-refoulement are not identified and consequently not assessed.
0
9.2. The prohibition of removal, in violation of the right to freedom from torture and cruel, inhuman or degrading treatment as laid down in international law is identified and assessed correctly.
QAT
Minor
Unclear or overly long consideration, compromising clarity but with no impact on the outcome.
Correct conclusion drawn but not clearly or sufficiently explained.
Significant
No or inadequate consideration of the prohibition of removal, in violation of the right to freedom from torture and cruel, inhuman or degrading treatment as laid down in international law.
0

10. The existence of the possibility to request refugee status and, if found to be a refugee, to receive protection in accordance with the Geneva Convention is applied in the third country concerned.

10.1. The existence of the possibility to request refugee status is assessed correctly.
QAT
Minor
There are some unclear elements in the reasoning, with no impact on the outcome.
Significant
Inadequate assessment of the existence of the possibility to request refugee status compromising the conclusion.
0
10.2. If found to be a refugee, the possibility to receive protection in accordance with the Geneva Convention is assessed correctly.
QAT
Minor
There are some unclear elements in the reasoning, with no impact on conclusion the outcome.
Significant
Inadequate assessment of possibility to receive protection in accordance with the Geneva Convention compromising the conclusion.
0

11. A connection between the applicant and the third country concerned on the basis of which it would be reasonable for that person to go to that country is established.

11.1. A connection between the applicant and the third country concerned on the basis of which it would be reasonable for that person to go to that country is identified and assessed correctly.
QAT
Minor
The correct assessment has been reached concerning the reasonable ability of the applicant to return to the third country drawn but not clearly or too generally explained. The general circumstances and elements concerning the connection of the applicant with the third country are identified but are not fully assessed, with no impact on the decision.
Significant
Personal circumstances have not been taken into account and the elements that establish the connection to the third country. The conclusion is only based on the use of standardised argumentation without any reasoning concerning the personal circumstances of the applicant. Elements concerning the connection of the applicant with the third country are not consideration or are ignored and not correctly assessed. The decision follows the template without any individual assessment.
0

12. If applicable, additional protection grounds are applied correctly.

12.1. Where applicable, additional protection grounds (e.g. protection for victims of trafficking according to national legislation and policy) are applied correctly.
QAT
Minor
Additional arguments are not included which could strengthen the consideration.
Significant
Consideration of additional protection grounds is based on inadequate evidence and/or key aspects of the claim are neglected, casting doubt on the decision.
Not Applicable
Use N/A where no additional protection grounds are raised or according to national practice additional protection grounds are not applied.
0

13. The decision follows a correct structure and includes all required elements.

13.1. The decision follows a correct structure and format according to national policies.
QAT
Minor
Format is appropriate but is not fully tailored to the claim. Slight variations of the standard paragraphs/structure are used without resulting in an unprofessional presentation of the decision.
Significant
Incorrect/inappropriate standard paragraphs are used, resulting in unprofessional presentation and a reputational risk to the organisation.
0
13.2. The applicant is provided information on how to challenge a decision in writing or by electronic means.
QAT
Minor
Appeal rights information not issued in the national standard format.
Significant
Information on the right to appeal is not issued to the applicant, or is issued with incorrect instructions, resulting in the applicant being misinformed.
Not Applicable
Use N/A if there is not right to appeal, for example, if the application was admissible.
0

Form

14. The decision follows a correct structure and includes all required elements.

14.1. The reasoning is non-speculative.
QAT
Minor
A minority of arguments are not clearly/fully justified that are not compromising the structure and substantiation of the decision.
Significant
Speculative arguments are used which cast doubt on the decision.
0
14.2. The language of the decision is appropriate, sensitive and factual.
QAT
Minor
Some sentences are vague / not specific; however, without having an impact on the overall quality of the decision.
Significant
Offensive or inappropriate language is used creating reputational risk for the organisation. The decision includes unnecessary and inappropriate details without taking into account gender appropriate and sensitive language creating reputational risk for the organisation.
0
14.3. The rules of grammar and spelling are applied.
QAT
Minor
There are a small number of presentational errors in grammar, spelling or punctuation.
Significant
Significant number of grammatical and spelling mistakes which detract noticeably from the quality of the decision, leading to a degree of reputational risk for the organisation.
0

Efficiency

15. The decision is issued according to the prescribed timelines.

15.1. The decision is issued according to the prescribed timelines according to national practice.
QAT
Minor
The decision was unnecessarily delayed awaiting evidence which would clearly not have any bearing on the decision.
Significant
Insufficient time was given to the applicant to submit evidence key to the claim when they have provided a reasonable explanation for the requested timeframe, resulting in a decision which is open to challenge. Unnecessary delay with no justifiable reason.
Not Applicable
Use N/A if the information is not available.

Conclusion

To be filled by the quality assessor based on overall observations.

A conclusion on the overall quality, pointing out the identified good practices, weaknesses, and recommendations, how the first-instance decision could be further improved. 
Suggestions on follow up measures and recommendations (e.g. changing a (draft) decision or even withdrawing a decision if feasible within the national system, participating in training session on a specific theme).
The overall quality is:

The scale below is applied.

  • High: Under 20% minor errors and no significant errors from all applicable indicators.
  • Moderate: 20% or more minor errors and no significant errors from all applicable indicators.
  • Low: One or more significant error.
0
0
  • 0
    Total correct
  • 0
    Total minor errors
  • 0
    Total significant errors
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